Twitter is one of the most popular social media sites out there today. It?s not just a way to tell your followers about your current activities; it?s also fantastic for staying in touch with your customers. This is the truth: companies are using Twitter for customer service more and more often. This is not a new thing; it has been growing and growing as the web becomes more and more social. So the question is, then, how does a person use Twitter for customer service? How do you truly get it to work for you? Let?s figure it out in this article.
One of the first things you should think about is offering Real Time customer service. Your brand can be reinforced if you offer top-quality customer support on Twitter. Your customers may have various concerns that need to be addressed in timely manner. Usually, you can be more rapid in resolving complaints, if you make real-time customer service available through Twitter. By allowing you to take care of your customers in a more professional manner, it provides you with an advantage over your competition. If you do not delay in getting back to them, your customers will feel valued. Therefore you should stop making them sit and wait and allow Twitter to make your service much better than it has the potential to be.
If a person is trying to figure something out and can?t explain it to you via Twitter, your job then becomes showing them how to use your website to get in contact with you or helping them email you directly. It?s important to leverage Twitter so completely that there are no holes in your customer service. Twitter offers you a great way to create really strong communication with your customers.
It can take some time to become accustomed to getting asked questions on Twitter but it is really worth the effort. You need to focus first on offering high quality customer service. You want to offer more and better help to people than your competitors can offer.
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